Returns

Sweaters and ponchos may be exchanged or returned, with a receipt, within 30 days provided they have not been worn and are in perfect condition. Toques, butt cuffs, scarves and Children’s sweaters are final sales.

Returns Within Canada

Return items must be sent via insured, prepaid Expedited, (the option that is trackable), Parcel Post. Insuring your return allows you to track your parcel with Canada Post. We cannot accept CODs or courier deliveries. Please include your receipt.
Send to:
Pollen Sweaters
8657 Craig RD
Powell River, BC
V8A 0E5

Returns From Outside Canada

Ship goods prepaid, by insured ground shipping. Please write “Canadian Goods returning” on the outside of the package.

Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by Pollen Sweaters Inc. Please include your receipt.
Send to:
Pollen Sweaters
8657 Craig RD
Powell River, BC
V8A 0E5

Exchanges by Mail

If you are requesting an exchange, please call or e-mail first to make arrangements. carla@pollensweaters.com